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Language Line

If English isn't your first or preferred language you can still use our service.

NHS 24 uses an interpretation service called Language Line, to support callers who cannot or prefer not to speak English.

Language Line is private, confidential and free to use.


How to use this service


To use Language Line:

  1. call NHS 24 on 111
  2. tell the call handler that you need an interpreter
  3. tell the call handler the name of your preferred language

Once you are connected to an interpreter you will have a three way conversation with NHS 24 to explain the problem in your language and get the help you need.


About this service in other languages 


Calling 111 for Arabic speakers - PDF (78 KB)

Calling 111 for Bengali speakers - PDF (202 KB)

Calling 111 for Bulgarian speakers - PDF (202 KB)

Calling 111 for Cantonese speakers - PDF (119 KB)

Calling 111 for Mandarin speakers - PDF (91 KB)

Calling 111 for Polish speakers - PDF (63 KB)

Calling 111 for Romanian speakers - PDF (205 KB)

Calling 111 for Slovak speakers  - PDF (207 KB)

Calling 111 for Urdu speakers - PDF (251 KB)

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