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About us

Freedom of information

Under The Freedom of Information (Scotland) Act 2002 you have the right to know how public services like the NHS are organised and run. This includes being able to find out how much they cost and how to make a complaint, if you need to.

You also have the right to know what services we provide, what our goals and targets are and how well we’re doing.

Read the Freedom of Information (Scotland) Act 2002

Our information

We want to make things simple and easy for you, so we’re committed to being as open as possible about these things. We aim to show what’s happening and to make sure that any information you need is easy to request and access.

To support this, we have created a publication scheme to help you find all the information we publish.

How to make an FOI request

If you cannot find the information you are looking for on the NHS 24 website, or in our publication scheme, you can make a request for information: 

  • Using our FOI form
  • By emailing: foi@nhs24.scot.nhs.uk 
  • In writing to:

    Information Governance Manager
    Headquarters
    Caledonia House
    Fifty Pitches Road
    Cardonald Park
    Glasgow
    G51 4EB

We will respond to your request within 20 working days. 

Some requests may incur a charge but you will be informed of this before you receive a final response.

Information exemptions

Some information you request may be exempt from publication. These exemptions are listed in the Freedom of Information (Scotland) Act 2002 and include confidential and personal information such as medical records. 

If some or all of the information you request is exempt this will be explained when we respond to your request. 

Unhappy with your response?

If you are unhappy with the response you receive you have the right to ask for us to carry out an internal review of the decision.

You can request a review:

  • By emailing: foi@nhs24.scot.nhs.uk 
  • In writing to:

    The Chief Executive
    NHS 24
    Caledonia House
    Fifty Pitches Road
    Glasgow
    G51 4EB

If you remain unhappy after the outcome of our internal review, you can appeal to the Scottish Information Commissioner

Information about your rights under the Freedom of Information (Scotland) Act 2002 is also available through the Scottish Information Commissioner.