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Patient focus and public involvement (PFPI)

“I feel NHS 24 staff appreciate the contribution made by the volunteers.”

Jane Turner, PPF member

NHS 24 is committed to involving the public in service developments. There are a number of ways that you can get involved and help us achieve the best standards of care, including:

PFPI is about making a difference. Sometimes a small change to health services makes a big difference to a patient or carer's experience.

Partnership working

At NHS 24, we are keen to learn from working alongside people who use our services. We believe that by working together and creating strong links between NHS 24, patients and the public, we are able to provide the best standard of care to the people of Scotland.

There are many benefits to partnership working, including:

  • openness
  • trust
  • transparency
  • credibility
  • accountability
  • better decision making.

Once involved, we will ensure that you are fully supported and that your contribution is recognised.

Involving you

It's not only members of our Public Partnership Forum who have a say in what we do. We involve members of the public in many ways, including the development of our new Patient Focus and Public Involvement Strategy 2012 to 2015.

Our Patient Focus and Public Involvement Strategy sets out how we plan to involve patients and the public in the development of our service from 2012 to 2015.

Initiatives

We have recently retained our Investing in Volunteers (IiV) accreditation for involving volunteers in our work.

This is one of a number of initiatives we take part in to support our equality, diversity and public involvement work.

Read about our initiatives

More information

You can find out more about the different ways to get involved in our You and NHS 24 leaflet:

Download the You and NHS 24 - Get involved leaflet PDF (207 KB)


If you would like this leaflet in another format or would like to know more about getting involved, please contact:

Davie Morrison 
Participation and Equalities Manager
Caledonia House
140 Fifty Pitches Road
Cardonald Park
Glasgow
G51 4EB

Tel: 0141 337 4532 
Mob: 07833402604
e-mail: David.morrison@nhs24.scot.nhs.uk


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