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NHS 24 contact details

NHS 24 Helpline

If you are feeling ill now please contact your GP.

If you’re ill when your doctor’s surgery is closed and you feel it can’t wait until it re-opens, call us at NHS 24 on 08454 24 24 24. Calls to NHS 24 should cost no more than the price of a local telephone call from a BT landline. Calls from mobiles and other networks may vary.

NHS inform Helpline

Our partner service, the NHS inform Helpline, can give you details of all pharmacies, GP practices and dental practices in Scotland. They can also give you information about illnesses and conditions, treatments, NHS services and other support services.

Telephone: 0800 22 44 88 (8am to 10pm, 7 days).

NHS 24 head office and local centres 

You can find the address and telephone number of our head office, together with local centre information in the Our centres section.

Comments about NHS 24

If you wish to make a comment or complaint you can speak directly to a member of staff in NHS 24. Staff will be pleased to discuss your concerns with you and may be able to deal with matters straight away. Call 0141 337 4501 (9am to 5pm, Monday to Friday).

You can make a comment or complaint via our electronic form.

You may prefer to make a written comment or complaint. In this case, please write to:

Patient/Customer Relations Department
NHS 24
Caledonia House
Cardonald Park
Glasgow
G51 4EB

The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about organisations providing public services in Scotland.

Following the investigation of a complaint the Ombudsman publishes a report with recommendations. You can search for individual reports - please use the Ombudsman's website search facility.

The website address for the Ombudsman is www.spso.org.uk. Recent reports are available under 'Investigation Reports' in the left hand vertical navigation bar.

You can also contact the Ombudsman's office by telephone on 0800 377 7330 or email ask@spso.org.uk.

Freedom of information

See the Freedom of information section for contact details.

NHS 24 Board

See the NHS 24 Board pages for further information about Board meetings and members.

Press office

In Hours
If you have a media or communications inquiry during the in hours period, please contact a member of the communications team on 0141 337 4501.

Out of Hours
If your inquiry is out of hours, please contact 08454 242424 and your call will be dealt with.

Procurement

Please address all queries relating to procurement to our Headquarters.

NHS 24
Caledonia House
Fifty Pitches Road
Cardonald Park
Glasgow
G51 4EB

Telephone: 0141 337 4501.
Fax: 0141 882 6764.

Recruitment

Please address all queries relating to recruitment to our Recruitment Department. For current vacancies, please see our Recruitment pages.

Recruitment
Recruitment Team
NHS 24
Caledonia House
Cardonald Park
Glasgow
G51 4EB

Alternatively, email your name and address to recruitment@nhs24.scot.nhs.uk or call 0141 337 4501.

Research

Research in NHS 24 is overseen by the NHS 24 Research Working Group. This includes research being carried out by NHS 24 or by others who are working with us.

All research must be approved by the National Research Ethics Service and must meet the standards outlined in the NHS 24 Research Governance Framework.

If you have a question about current research or are interested in carrying out future research with NHS 24, please contact either:

  • Dawn Orr - Nurse Consultant Clinical Decision Making
  • Donna O'Boyle - Associate Director of Nursing and Clinical Governance.

NHS 24
Caledonia House
Cardonald Park
140 Fifty Pitches Road
Glasgow
G51 4EB

Website

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