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Our new number is 111

If it can't wait until your GP surgery reopens call 111

From 29th April, people across Scotland will be able to access NHS 24 out of hours care and information by calling 111.  

 

Why change the number?

The change is a result of patient feedback. We were aware that some callers found the old number difficult to remember while others were unsure of how much their call would cost.

We decided to address these concerns by introducing a new easy to remember number that is free to call.

 

Will anything else change?

No, NHS 24 will continue to provide the same range of out of hours care and information to callers across Scotland.

 

How will it benefit me?

The new number will ensure that people across Scotland can access the service, whether via a landline or mobile phone free of charge, using a number that is short and easy to remember. 

 

What about the old number?

Don't worry if you call the old number (08454 24 24 24) by accident, as this will still be active for a limited period.  The old number will eventually be phased out in due course.

For more information on contacting NHS 24 please read our leaflet: If it can't wait until your GP surgery reopens (PDF 339KB).

 

Alternatives to calling

If you are looking for advice on treating common health problems why not consult our self help guide?  You may find an answer to your question here without having to call us.

More detailed health and care information can be found on our sister site NHS inform.